When someone needs access to your records

How a trusted person asks for access, and how you stay in control.

1. A trusted person presses Request access on the log-in page and enters your email and theirs. Only people you named get a verification link.
2. They describe what happened and upload evidence, such as a death certificate.
3. You are alerted at once, with a link to stop the request, and a waiting period starts.
4. After the wait, our team checks the evidence and approves or rejects it.
5. If approved, the person gets a read-only portal for a limited time, showing only the areas you ticked. Every view is logged, and access can be revoked at any time.

If you are well and the request was a mistake, press the stop link in the email, or open your Check-in page.